How To Cancel A Collection Process

The Collection Process Monitor will automatically "remove" service agreements from a collection process when their debt has been reduced sufficiently. When all service agreements are "removed" from a collection process, the collection process is canceled. The following points describe how to manually cancel a collection process.

• Use Control Central to choose the account with the collection process to be cancelled.
• After the account is populated on Control Central, choose the Collection Process > Search option on the account context menu to transfer to the collection process transaction in update mode. A list of all collection processes associated with the account appears. If only one collection process exists, it is automatically selected for you.
• On the Main tab, click Cancel.
• When the warning dialog appears, click OK to continue. The collection process and its pending events are canceled.