A Collection Process May Be Canceled When A Credit FT Is Frozen

Periodically, the system determines if an account's debt violates your collection criteria. If so, a collection process is created using the violated criteria's collection process template.

The Collection Process Monitor reviews an active collection process whenever one of its service agreements' debt is reduced. Financial events that can cause service agreement debt to be reduced are:

• The cancellation of a bill segment
• The freezing of a payment segment
• The freezing of an adjustment that credits a service agreement

At review time, the Collection Process Monitor removes any service agreement from a collection process when the service agreement has no debt older than the arrears date on the collection process. When all service agreements are removed, the collection process is cancelled.