Lifecycle of a Service Credit Event

The following diagram shows the possible lifecycle of a service credit event.

Pending A service credit event may start out in the Pending state. An event is typically created in this state when a review of the event is desired before completing it. Refer to Creating Pending Events for more information.

Complete A service credit event is typically created in the Complete state. When an event is completed, the system executes any event completion algorithms indicated on the service credit event type.

Canceled If a service credit event is no longer valid, it may be Canceled. When an event is canceled, the system executes any event cancellation algorithms indicated on the service credit event type.