Start Service
The Start Service button is used to start service for one or more premises. When clicked, the Start SA Groups Confirmation window opens.
Similar to Start/Stop. This page is similar to the Start SA Confirmation page that appears on start/stop. The differences are to accommodate starting multiple premises.
In order to start service for the selected premises, select the Account ID.
The Start Date is the date on which the service is scheduled to start.
Use Start Requested By to indicate the name of the person who requested the start.
Check Include Child Premises if all the child premises in the hierarchy below the selected premises should also be started for this account.
Click Show SA Groups to populate the remainder of the page.
The Service Points section summarizes the service points that exist for all the chosen premises. A row is displayed for each different SP Type along with a Count of the number of service points of that type. By default, all rows are checked, assuming that you want to start service for all service points (and the SA Groups To Start scroll below displays proposed SAs to start for each SP type). You may uncheck any SP Type row if you do not wish to start service for that SP type. Click Show SA Groups to rebuild the SA Groups To Start information.
This page displays summary information about the service agreements and service points that are being turned on. It is recommended that you start groups of premises that have similar service point configurations. If you attempt to start service for many premises, each with different service point configurations, the start logic may be very complicated to verify on this page.
The SA Groups To Start scroll contains an entry for every service agreement that will be created if you click the Start button. If you do not want a service agreement to be created, click the - button or uncheck Start this SA Group. If you would like to start service agreements that are not SP-based service agreements (for example a deposit or a connection charge), click the + button to add a new SA group. The system assumes that you want to create a new service agreement for each selected premise.
Turn on the Start this SA Group switch if you want service agreements of this type to be created. If this is the first customer at the selected premises, this switch is checked for all service agreements that appear in the scroll. For each premise that was linked to a previous customer, this switch is on only for those types of service agreements used by the previous customer(s). (We assume the new customers only want the services used by the previous customers). Service agreements that are possible, but were not used by the previous customers, appear in the scroll with this switch turned off.
If Start This SA Group is checked, the system displays a message indicating the number of service agreements (for the number of service points) that will be created if you choose Start.
For a description of the remaining fields, refer to Start/Stop - Start Confirmation.
Click Start. Standard start logic is followed when clicking start.
The start button is disabled if changes are made to fields on the page that may impact the SA Groups To Start collection. You must click Show SA Groups to rebuild the SA groups and enable the start button.