Maintaining Service Points

You use the Service Point portal to view and maintain service points.

Refer to About Service Points for additional functional information.

You can access the portal by selecting Menu, then Device Installation, then Service Point. You are brought to a query portal with options for searching. Once your record has been selected you are brought to the maintenance portal to view and maintain the selected record.

Note: When searching for services points or creating new service points, if the Restrict Division setting in the Control by Division section in the MDM Master Configuration is set to "Yes", only service point types with a Division (or Divisions) associated with the user on the User Miscellaneous Information zone on the Miscellaneous tab of the User portal will be available. In addition, the Division drop-down list will only list divisions associated with the user.

See Restriction via Division in About Service Points for more information.

The following zones may appear as part of the portal's Main tab page:

  • Service Point: defines the basic attributes of the service point
  • Service Point Attachments: lists attachments related to the current service point
  • Device History: lists all device configurations that have been installed for the service point, in reverse chronological order
  • Usage Subscriptions: lists all usage subscriptions linked to the service point, sorted in descending order by Start Date/Time of Usage Subscription/Service Point
  • SP Quantities: lists service point quantities for the current service point
  • SP Market Participants: lists all market participants linked to the current service point
  • Child Service Points: lists the first 50 children service points of the current service point (displayed only if the current service point has child service points)
  • SP/Measurement Cycle Schedule Route List: lists all the measurement cycle schedule routes linked to the service point.
  • SP Service Issue Monitors: displays a list of service issue monitors and related service investigative orders related to the current service point, in reverse chronological order.
  • SP Suppression History: displays a list of suppression activities related to the service point in reverse chronological order.
  • SP Activity History: shows all activities linked to the service point. The results can be filtered based on activity type category and creation date/time.
  • SP Network Locations: lists all network locations linked to any facility associated with the service point, ordered by start date/time.
  • SP Business Flags: displays a list of business flags related to the service point in reverse chronological order.