When Is A Service Agreement Created?
A service agreement is created when the customer requests service (not when service commences). Typically, service agreements are created in the pending state and field activities are generated to connect service. When the field activities are complete, the service agreement becomes active and the billing process starts generating bill segments for the service agreement.
Fastpath:
For more information about starting service, refer to The Big Picture Of Starting Service. For more information about bill segments, refer to Bill Details .