RightNow Knowledge Integration Configuration

The integration with Oracle RightNow Knowledge requires the setup of master configuration data that controls how content from the RightNow Knowledge base is retrieved and presented on the Frequently Asked Questions dashboard zone. This configuration includes the following settings:

  • The URL of the RightNow Knowledge base instance.

  • The list of portals and pages for which the Frequently Asked Questions dashboard zone will display.

  • Settings for each portal / page:

    • Search terms to pass to the RightNow KnowledgeSyndication widget. The base product supplies a number of common search term types. Implementation-specific search term types can be added.

    • Number of results/answers to display in the Frequently Asked Questions dashboard zone.

To set up the RightNow Knowledge Integration master configuration, navigate using Admin > General > Master Configuration. You are brought to an all-in-one portal with options to add/edit the RightNow Knowledge Integration master configuration record. Refer to the embedded help for more details on how each section in this record is configured.