What Happens At Activation Time?

When a service agreement is activated, the following takes place:

  • The service agreement's state is changed from pending start to active.
  • If the account's bill cycle is not protected and the service agreement has a metered service point, the bill cycle will be changed to reflect the service point's measurement cycle’s bill cycle.
  • If the account's mailing premise is not protected and the service agreement has a service point whose premise is a mailing premise, the mailing premise is changed to reflect the service point's premise.
  • If the account's division is not protected, the division is changed to reflect the service agreement's SA type's division.
  • If there is a start adjustment defined on the service agreement's start option, an adjustment is levied.
  • The main customer's billing address is changed to reflect the value specified on the Start/Stop page (and this may involve changing the main customer's override mailing address on their person record).