Init Cancel (Bill Segment)
The Init Cancel button causes the first step of the bill segment cancellation process to be executed. You'd click this button if a frozen bill segment should never have been created (i.e., you want to remove the financial impact of a bill segment from a customer's balance).
This button is enabled when you display a Frozen bill segment AND the bill segment's bill is not written off. Refer to Bill Segment Lifecycle for more information about these status values.
When clicked, the Cancel window opens.
You must specify the following parameters to cancel and rebill a new bill segment:
- Cancel Reason defines why the bill segment is being canceled.
- Accounting Date is used to define the financial period to which the canceled bill segment's financial transactions will be booked. The current date defaults when the window opens.
Click the Calculate button to cancel the original bill segment.
At this point, the bill segment is in the state of Pending Cancel. If you want to back out, click Undo; the bill segment will be returned to the Frozen state. Click Cancel to move the bill segment to the Canceled state.
Credit Notes. Using the cancel functionality will cause the cancel details to be swept on to the customer's next bill unless you Reopen the bill. If your organization requires cancellation details to be presented to the customer separately from the new bill, you should not use the cancel functionality. Rather, you should issue a Credit Note and then generate a new bill containing the revised charges.