How Are Write-Off Processes Created?

A write-off process and its events may be created as follows:

• The Write Off Monitor is a background process (WPM) that creates a write-off process when an account has finaled, unpaid service agreements. The write-off process has one or more write-off event(s). The write-off process template associated with the write-off process controls the number and type of events.
• A user may create an ad hoc write-off process at will. The write-off process template controls the number and type of events linked to the write-off process.

In the above diagram, the event on 15-Jan-00 shows the creation of a write-off process with three write-off events. Notice that the events all exist in the Pending state. The events will exist in this state until their trigger date is on or before the current date.