Write-Off Monitor

The Write-Off Monitor (WPM) is a background process that has two functions:

• It attempts to close Stopped and Reactivated service agreements using several methods as described under Attempt To Close The SA Before Creating A Write Off Process.
• If it is unsuccessful at closing a SA, it creates a write-off process. The write-off process has one or more write-off event(s). The write-off process template associated with the write-off process controls the number and type of events.

This process has an optional input parameter for CIS Division. It can be used if you implementation requires processing of data by CIS Division. You will need to create a copy of this process’s batch control for each CIS Division.

In the above diagram, the event on 15-Jan-2000 shows the creation of a write-off process with three write-off events. Notice that the events all exist in the Pending state. The events will exist in this state until their trigger date is on or before the current date.