Overdue Process - Log

This page contains log entries that highlight significant events in the process's life. Open this page using Menu > Credit & Collection > Overdue Process > Search and navigate to the Log page.

Description of Page

Please note the following about the entries in this grid:

  • The system automatically creates log entries when significant events occur. Refer to Overdue Log for more information.
  • You can manually add a log entry to an Active process by pressing the + button and enter the Details. You cannot modify or delete this information after saving it.
  • The following information appears in the grid:
    • Date/Time contains the date and time the log entry was created.
    • Details contain the user-specified or system-generated information about the log entry.
    • Relate Object is populated on log entries that were created to record the creation of some other object. For example, if an overdue event creates a customer contact, the related object contains information about the customer contact. Please note that if the object description is shown in blue, you can click on the object's description to drill down to the object.
    • Related Process / Event appears if the log entry was created by an overdue event, a cut process or a cut event. It references the unique identifier of the process / event.
    • Log User contains the user who caused the log entry to be created.
    • Log Type indicates how the log entry was created. The possible values are:
      • User. A user manually created this entry.
      • System. This system created this entry.