Understanding Communication Types

Communication types define properties common to a specific type of communication. This single admin object covers both communication in and communication out types.

Communication types include types of communications between an application and an external system such as a head-end system or the work management system. These are outbound communications such as smart meter command requests or field activities as well as inbound communications such as a message response that indicates the results of a request.

Communication types typically provide configuration around exception handling:

• To Do Type and Role: identifies the To Do to be created when an error is encountered

• Retry Frequency: defines how often the communication should be retried. As many errors can be due to connectivity the ability to retry provides automatic resolution.

• Maximum Retries: provides an upper limit to the number of times a communication can be re-attempted

• Each communication type can have its own unique set of fields, please refer to the embedded help for that communication type for more details on those fields.