About Business Flags

Business flags provide a view into the status of a service point across applications (e.g. Oracle Utilities Meter Data Management, Oracle Utilities Analytics Insights, Oracle Utilities Customer Care and Billing). Business flags are currently available in two forms:

Service Point Business Flags: are often informational in nature but also allow for manual investigation to be taken.
Service Point Monitor Business Flags: are seen as symptomatic of an issue that needs to be investigated. These business flags feed into a service issue monitor and may result in a service investigative order being created.

For additional details see About Business Flags in the Oracle Utilities Application Framework Administrative User Guide.

Business Flag Allowed Actions

Allowed actions are implemented presented to the user as selectable options that will guide the user through a particular method of investigating or resolving the business flag. The following actions are supported:

Create Field Activity: This will initiate a field activity associated to the business flag's service point. The type of field task will be selected by the user. Note: this option requires Oracle Utilities Service Order Management.
Request Customer Notification: This will initiate a message to the appropriate external system (e.g. Oracle Utilities Customer Care and Billing) that will identify a notification to be sent to the customer. The type of communication will be determined by the notification type selected by the user.

Note: not all business flags support allowed actions and not all business flags that support allowed actions support all allowed actions.