Setting Up Application Services
As described under Access Rights, you can prevent unauthorized users from accessing cases. The following points describe how to implement this type of security:
- Create an application service for each case type that needs to be secured
- Create an action on the application service for each status you need to secure
- Link the valid user groups to the application service and define which actions they can perform
- Define the application service on the case type
- Define the related action for each status on the case type / status