Unified Search - Filters and Hints
Depending on the text entered into the toolbar search box, filter rules are dynamically performed to evaluate which filter is applied when searching for a customer.
The following filters
and associated filter rules are used:
| Filter | Filter Rule |
| Name | Minimum of 5 characters excluding whitespaces |
| Address | One or more numeric characters followed by space and an alphanumeric character |
| Account ID | 10 numeric characters |
| ID Number | Social Security Number: 3 numeric characters followed by a dash, 2 numeric characters, a dash and 4 numeric characters |
| Phone Number | Plus character and 1-3 numeric characters (country code, optional) followed by a space, period, dash or open parentheses, 3 numeric characters (area code), followed by a space, period, dash or close parentheses, followed by 3 numeric characters (exchange code), followed by a space, period or dash, followed by 4 numeric characters (subscriber number). |
| Email Address | Non-whitespace characters followed by an @ sign, non-whitespace characters, a period, non-whitespace characters |
To search explicitly using a specific filter, precede
the filter value with one of the following predefined hints:
| Filter | Hint | Examples |
| Name | n: | n:brazil |
| Address | ad: | ad:123 main |
| Account ID | ac: | ac:1234567890 |
| ID Number | id: | id:123-45-6789 |
| Contact Info | c: | c:555-2287 c:mbrazil@oracle.com |
For more information on configuring unified search, filters, and hints, refer to Understanding Unified Search.