Service Points (SPs)
Think of a service point as a specific location at a premise where your company supplies service. A service point contains information describing the type of service and how it is measured.
A premise should have at least one service point (otherwise, there are no services supplied to the premise). However, it is permissible for a new premise to exist without service points until you are ready to physically start service at the premise.
A premise may have many service points. However, most residential premises have X service points where X is the number of services sold by your company. For example, if your company sells both electricity and gas, most of your premises will have two service points.
- Basic information about the Service Point, including time zone, market, parent Service Point (if applicable), and status.
- Information related to field work that is performed at the current Service Point, including applicable warnings or instructions.
- The measurement cycle, route, and route sequence for the Service Point.
- Basic characteristics about the service; for example, pipe size, take point, and amperes.
When you link a service point to a service agreement, you are telling the system that the service agreement's account will pay for the service point's service.
The following topics describe the relationship between a service point and the physical devices that may be installed at the service point.