How To Create A Severance Process
99.9% of all severance processes are created when a "start severance" collection event is activated by the Collection Event Activator and require no human intervention before they are executed (refer to How Are Severance Processes Created for information about how the account debt monitor creates severance processes). The other 0.1% are created by users on-line / real time. The following points describe how to create the 0.1%.
- Use Control Central to choose the account that requires a new severance process.
- After the account is populated on Control Central, choose the option on the account context menu to transfer to the severance process transaction in add mode. If the account has multiple service agreements, you must select the service agreement to be severed.
- After the Severance Process - Main page appears, specify a Severance Process Template. Severance Process Template defines the severance events in the process. You can override these events on the Events page. For more information, refer to Setting Up Severance Process Templates.
- Use Severance Amount Base Date to define the arrears cutoff date that the system uses when it determines if a severance process can be cancelled. The system cancels a severance process when its SA's debt that is older than X is less than or equal to zero. X is the date specified in Severance Amount Base Date. You can have the system calculate this date for you by entering the age of the arrears in the field embedded in Calculate Date Using ___ Days In Arrears.
- Save the severance process.