Define Characteristic Types

The following characteristic types must be defined to facilitate Outage integration:

Fastpath: Refer to Defining Characteristic Types for information on how to set up characteristic types.

Outage Group Code Characteristic Type

These characteristics are used to describe the outage problem.

Create at least one pre-defined characteristic type
For each characteristic type, define its list of valid values
Include Service Task Type in the characteristic entity collection

Note:

Integration with Outage Management. The outage codes must be defined in both Oracle Utilities Customer Care and Billing and the outage management system. Refer to your Oracle Utilities Network Management System documentation for information about defining the outage codes there.

Critical Customer Characteristic Type

These characteristics are used to associate a service point with one or more critical customer identifiers (e.g., medical, key account, government, etc.).

Create a pre-defined characteristic type
Define one or more critical customer predefined values
Include Service Point in the characteristic entity collection
Associate the characteristic and pre-defined values to the Critical Customer Types Characteristic Mapping section of the NMS Sync Integration Mater Configuration.

Note:

Contact Name Characteristic Type

This is used to link the contact name of the caller associated with an outage call as a characteristic on the outage call.

Create an ad-hoc characteristic type
Include Service Task Type in the characteristic entity collection
Specify this characteristic type on the Schema Constants Feature Configuration using the Outage Call Contact Name Characteristic Type feature option

Contact Number Characteristic Type

This is used to link the contact number of the caller associated with an outage call as a characteristic on the outage call.

Create an ad-hoc characteristic type
Include Service Task Type in the characteristic entity collection
Specify this characteristic type on the Schema Constants Feature Configuration using the Outage Call Contact Number Characteristic Type feature option

Call Identifier Characteristic Type

This is used to link the call identifier supplied by the caller associated with an outage call as a characteristic on the outage call.

Create an ad-hoc characteristic type
Include Service Task Type in the characteristic entity collection
Specify this characteristic type on the Schema Constants Feature Configuration using the Outage Call Identifier Characteristic Type feature option

Street Name Characteristic Type