Case Statistics for a Given Status - CI_CSESGS
Parameters
|
Parameter |
Parameter Code |
Description |
|
Start Date |
P_FROM_DT |
See the report's description for how this field is used. If start date is not specified, it is defaulted to 7 days prior to the end date. |
|
End Date |
P_TO_DT |
See the report's description for how this field is used. If end date is not specified, it is defaulted to the current processing date. |
|
Case Type/Status |
P_CASE_STATUS_CD |
This is the desired Case Type and Status that will be reported on. |
|
Responsible User |
P_CASE_OWNER |
If specified, only cases with this responsible user are included in the report. |
|
First Bucket High Limit |
P_B1_LIMIT |
Cases that took <= this number of days to reach the given status will be grouped together for statistical reporting. |
|
Second Bucket High Limit |
P_B2_LIMIT |
Cases that took <= this number of days but more than the first bucket high limit to reach the given status will be grouped together for statistics reporting. |
|
Third Bucket High Limit |
P_B3_LIMIT |
Cases that took <= this number of days but more than the second bucket high limit to reach the given status will be grouped together for statistics reporting. Cases that took more than this number of days are included in another group. |
Report Description
This report shows cases of a given case type that transitioned to a given status during a given date range.
Graphs are printed to show the number and percentage of cases grouped by the time it took to reach the status. These statistics are grouped into age buckets whose size is controlled by the last 3 parameters.
Summary statistics are also printed showing the minimum, maximum, average and median times for these cases.