Business Flag Available Actions

Allowed actions are implemented as BPA scripts that will guide the user through a particular method of investigating or resolving the business flag. The following actions are supported:

Create Field Activity: This will initiate a field activity associated to the business flag’s service point. The type of field activity will be selected by the user.
Create Case: This will initiate a case associated to the business flag’s service point. The type of case will be selected by the user.
Create Notification: This will initiate communication with the customer for the business flag’s service point. The type of communication will be determined by the notification type selected by the user.
Create Service Issue Monitor: This will initiate a Service Issue Monitor (SIM) process associated to the business flag’s service point. The SIM type is identified on the Business Flag Type configuration. If there are already existing SIM records of this type for the service point, the most recent SIM process will be linked to the business flag.