Using the Service Order Trends Dashboard

This portal is used to display the Service Order Operational Dashboard.

You can access the portal from the Main > Dashboards > Service Order Trends Dashboard. Once you've selected this menu option, you're immediately brought to the initial tab of the dashboard.

The following zones may appear as part of the portal's Main tab page:

• Orchestration Issues Trend: contains a stacked bar chart showing issues by category and Activity Type.
• Issue Distribution Over Time: contains a pie chart showing the distribution of activity issues over a range of days.
• Activity Success Trend: shows successful activities over a range of days.
• Activity Creation Trend: shows activities created over a range of days.
• Activity Completion Efficiency Over Time: shows the efficiency of activity completion over a range of days.

Refer to About Dashboards for additional functional information. For information on configuration, refer to the related section for Configuring the Service Order Trends Dashboard in the Administration Guide.

Filtering by Division

Data displayed in the zones on this dashboard can be filtered by Division. To enable filtering by Division set the Restrict Division setting in the Control by Division section in the MDM Master Configuration to "Yes". If this is set to “No” the zones display data for all divisions.

When filtering is enabled, the Division drop-down list allows the user to select the Division for which they wish to view data. Available divisions are based on the divisions assigned to the user in the User Miscellaneous Information zone on the Miscellaneous tab of the User portal. The division marked “Use As Primary” is the default.