Delivery

This section provides general information about the delivery of the Weekly Energy Updates, such as the frequency of delivery, what defines a "weekly cycle," the timing for the delivery day, and customer email preferences.

Frequency: The Weekly Energy Update email is sent weekly.

Weekly Cycle: The weekly cycle for the emails starts on Monday at 12:00:00 AM (midnight) and ends on Sunday at 11:59:59 PM. Emails are sent to customers as soon as possible after the end of a weekly cycle. Basing communications on a weekly basis is consistent with how customers typically think about their business schedules, and allows them to better analyze their weekday usage against their weekend usage. Weekly cycles and billing cycles are independent of one another. A weekly cycle may contain the end of one billing cycle and the beginning of another.

Emails are not sent any later than 96 hours, or four days, after the end of the weekly cycle. For example, if the weekly cycle covers Monday morning through Sunday night, an email will not be sent later than the following Thursday night. (This expiration parameter can be configured for each utility.) Emails are not sent to customers whose data is either unavailable or does not become available until after the expiration.

Delivery Day: Ideally, customers will receive their Weekly Energy Update shortly after the end of a weekly cycle. This is typically 2-4 days after the data is received by the utility.

Email Content: Content is delivered directly in the email message with no attachments. This makes it more convenient for customers to quickly view the information, and also makes the emails less likely to be blocked by spam filters.

Analytics: Oracle Utilities uses an analytics tool to collect information on the number of bounces, opens, opt-outs, and click-throughs.

Email Preferences: Customers who enroll in the program through the Oracle Utilities web portal can sign up to receive Weekly Energy Updates at a single email address. Customers can be enrolled to receive the email at multiple email addresses through the Customer Notification API. See the Oracle Utilities REST API for Digital Self Service Energy Management for more information.