Enrollment

Eligible customers can be enrolled in one of two programs: opt-in or opt-out. In either program, customers can unsubscribe from proactive alert communications at any time.

Opt-In Program: In an opt-in program, customers are given the option to sign up voluntarily, rather than being automatically enrolled. In this scenario, Oracle Utilities and the utility must coordinate to determine how to promote the emails and encourage customers to sign up. Customers can use the Oracle Utilities web portal to enroll in proactive alert communications.

Opt-Out Program: In an opt-out program, customers are automatically enrolled as long as they meet the eligibility criteria. In this scenario, Oracle Utilities coordinates with the utility to select which customers to enroll.