The Big Picture of Outage System Integration
Oracle Utilities Customer Care and Billing is the central repository for customer information; for example, name, address, phone number, etc. Oracle Utilities Network Management System is the central repository for outage information; for example, outage calls, affected supply nodes, expected restoration time, etc.
In an integrated environment, each system provides information to the other system so that they can operate together seamlessly.
• The outage system uses the set of current customers to determine and manage outages to minimize their impact
• The outage system is informed of outages captured in Oracle Utilities Customer Care and Billing
• Oracle Utilities Customer Care and Billing uses the current status of an outage at a given premise for customer service
Parent topic