Automated versus Manual Write Offs
The system will automatically create write-off SAs and transfer uncollectable debt to them during the automated write-off processing described below.
If necessary, you can write-off debt outside of the automated write-off process using either of the following methods:
• You can transfer bad debt from any service agreement to a write-off service agreement using a transfer adjustment.
• You can use the write-off transaction to write-off debt real-time. When this transaction is used, the system executes the logic embedded in the Write Off Method algorithm that's plugged in on the account's customer class.