Setting Up To Do Types
As described under To Do's and Cases, To Do entries can be used to highlight cases that require user attention.
The following points provide a high-level description of how to create (and complete) To Do entries for a case type:
• Create a To Do type for each different type of To Do entry used during a case's lifecycle
◦ On the To Do type, think carefully about the roles whose users can work on the entries
◦ Also consider if you would like a BPA script launched when a user selects the entry
• Specify the To Do type on the appropriate entry processing or exit processing algorithm
• If you want the system to automatically complete To Do entries, specify the To Do type on the appropriate entry processing or exit processing algorithm
Please be aware that the case maintenance transaction highlights the number of open and being worked To Do entries linked to the case being displayed on the page. However, the system can only do this if the To Do entries reference a foreign-key characteristic whose foreign key references the case table. If you use the CSEN-TD algorithm to create To Do entries when a case enters a given state, this algorithm will do this for you if:
• You have set up a foreign-key characteristic type whose foreign key references the case table
• In addition, the characteristic type must reference a characteristic entity of To Do Entry