Activity Label | What Is Displayed | Drill Down Transfers You To |
Severance Event. One row is displayed for every Pending and Awaiting Field Activity Completion severance event linked to the account's service agreements. | The severance event's description, status and trigger date (if non-blank). If the event is dependent on earlier events, the earlier events' type and status is appended | Severance Process - Events |
Severance Process. One row is displayed for every Inactive severance process linked to the account's service agreements. Inactive processes are displayed (as opposed to active) because active severance processes have pending events and pending events are shown separately. | The severance process's SA type description, severance process template description, status and create date/time | Severance Process - Main |
Collection Event. One row is displayed for every Pending collection event linked to the account. | The collection event's description, status and trigger date | Collection Process - Events |
Collection Process. One row is displayed for every Inactive collection process linked to the account. Inactive processes are displayed (as opposed to active) because active collection processes have pending events and pending events are shown separately. | The collection process's control, template, status, status reason and create date/time | Collection Process - Main |
Overdue Event. One row is displayed for every Pending overdue event linked to the account. | The overdue event’s information based on the overdue event type’s Event Information algorithm, if configured. Otherwise, default overdue event information. | Overdue Process - Events |
Overdue Process. One row is displayed for every Inactive overdue process linked to the account. Inactive processes are displayed (as opposed to active) because active overdue processes have pending events and pending events are shown separately. | The overdue process's information based on the overdue process template’s Overdue Process Information algorithm, if configured. Otherwise, default overdue process information. | Overdue Process - Main |
Cut Event. One row is displayed for every Pending cut event linked to the account. | The cut event's information based on the cut event type’s Event Information algorithm, if configured. Otherwise, default cut event information. | Cut Process - Events |
Cut Process. One row is displayed for every Inactive cut process linked to the account. Inactive processes are displayed (as opposed to active) because active cut processes have pending events and pending events are shown separately. | The cut process's information based on the cut process template’s Cut Process Information algorithm, if configured. Otherwise, default cut process information. | Cut Process - Main |
Write-off Event. One row is displayed for every Pending write-off event linked to the account. | The write-off event description, status and trigger date | Write-off Process - Events |
Write-off Process. One row is displayed for every Inactive write-off process linked to the account. Inactive processes are displayed (as opposed to active) because active write-off processes have pending events and pending events are shown separately. | The write-off process template's description, status and create date/time | Write-off Process - Main |
Customer Contact. One row is displayed for every customer contact associated with the main customer linked to the account. | The main name of the person associated with the customer contact, the customer contact's class and type, and the customer contact's date | Customer Contact - Main |
Field Activity. One row is displayed for every unique non-cancelled field activity linked to the account's non-cancelled/non-closed service agreements. | If the field activity not Canceled, the field activity type is orchestrated by Service Order Management (SOM) and the field activity is synchronized: SOM field activity information, Outbound Communication information. Otherwise, premise information and field activity information (from installation options) | Field Activity - Main |
Pay Plan. One row is displayed for every non-cancelled pay plan linked to the account | The pay plan's type, status, date, and amount | Pay Plan - Main |
Payment Arrangement. One row is displayed for every non-cancelled payment arrangement (i.e., service agreement with a special role of Payment Arrangement) linked to the account | The service agreement's division, SA type, status, start option (if applicable) and effective period. | Payment Arrangement - Main |
Credit Rating History. One row is displayed for every credit rating transaction that affects the account's credit rating | The effect on the account's credit rating, the end date, creation date and the process that created the transaction. | Account - C&C |
Cash-Only History. One row is displayed for every credit rating transaction that affects the account's cash-only score | The effect on the account's cash-only score, the end date, creation date and the process that created the transaction. | Account - C&C |
Case. One row is displayed for every case associated with the account. | The case's information based on the Case Information algorithm, if configured on installation options. Otherwise, default case information. | Case - Main |
The rebate claim's standard information. | Rebate Claim | |
The business flag's standard information. | Business Flag |