Maintaining Customer Service Requests
This portal is used to display and maintain a Customer Service Request.
To view and maintain customer service requests, open > > > . You are brought to a query portal with options for searching for customer service requests.
Once a customer service request record has been selected, you are brought to the maintenance portal to view and maintain the selected record.
The following zones are displayed.
• Customer Service Request zone shows the details of the customer service request.
• Customer Service Request Person shows the related person(s). Select a record to go to the specific portal where the details can be viewed and maintained.
• Customer Service Request Account shows the related account(s). Select a record to go to the specific portal where the details can be viewed and maintained.
• Customer Service Request Premise
shows the related premise(s). Select a record to go to the specific portal where the details can be viewed and maintained.
• Customer Service Request SA shows the related service agreement(s). Select a record to go to the specific portal where the details can be viewed and maintained.
• Customer Service Request Contract shows the related contract(s). Select a record to go to the specific portal where the details can be viewed and maintained.
• Customer Service Request Contract Product shows the related contract product(s). Select a record to go to the specific portal where the details can be viewed and maintained.
• Customer Service Request Service Location shows the related service location(s). Select a record to go to the specific portal where the details can be viewed and maintained.
• Customer Service Request Related Object shows other related entities.
Refer to the zones’ embedded help for more information.
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