Refunding Deposits
To refund a deposit, you simply need to change the deposit SA's state to pending stop. The system does everything else (i.e., calculates interest and refunds the deposit to the customer).
There are three ways in which a deposit SA's state can become pending stop:
• An operator, at their discretion, may refund a deposit by stopping the deposit SA using
Start/Stop Service (the same page used to stop all other types of service agreements). This page simply changes the deposit SA's state to pending stop.
• The system changes the state of a deposit service agreement to pending stop when it recognizes that all other SAs of its deposit class have also been stopped. This may be necessary, for example, when a customer's utility service agreements have been severed for non-payment. Refer to
Deposit Seizures When Other SAs Are Stopped for more information.
The system changes the state of a pending stop SA to stopped when the process responsible for
Finalizing Pending Stops next runs.
When a deposit SA becomes stopped, the system calculates interest through the stop date. Refer to
Controls Interest Calculation for a description of how interest is calculated.
Note:
If you can't wait for this process to run, simply display the deposit SA on
Service Agreement - Main Information and press the stop button.
When the stopped deposit SA is final billed, the system produces a final bill segment that shows the deposit amount being returned to the customer. When the bill segment's bill is completed, the deposit is refunded to the customer as per the deposit refund algorithm on the deposit's deposit class. Refer to
Controls How Deposits Are Refunded To A Customer for a description of how a deposit is refunded.
Warning:
None of the base package deposit refund algorithms create an A/P adjustment when the deposit service agreement is final billed. Rather, they depend on the
write-off preprocessing to actually refund the deposit to the customer.
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