Log Information
A case log contains an entry for every recorded event during the lifecycle of the case. There are two types of log entries:
• Automatic entries. The system automatically creates an entry in the log when a case is created or there is a status change. Users cannot modify or delete these log entries.
• Manual entries. Users can add manual entries to record significant events at their discretion.
Refer to Case - Main for the page used to view the log.
Refer to Case Statistics for a Given Status for information about a report that uses the log to provide productivity statistics.