Business User Guide

Business User Guide

Welcome to the Oracle Utilities Customer Care and Billing Business User Guide. This document is used with the following products:

• Oracle Utilities Customer Care and Billing

• Oracle Utilities Customer Care and Billing Cloud Service

This guide describes business process-related features and functionality, including:

User Interface Standard Features

Customer Information

Meter Management

Credit & Collection

Financial Transactions

Sales & Marketing

Service Credits

Non-Billed Budgets

Asset Inventory

Case Management

Premise Management

Umbrella Agreement Management

Workflow and Notifications

Overdue Financial Obligations

Interval Billing

To Do Processing

Parent topic

Oracle Utilities Customer Care and Billing User Guides