Case Management
Note: 
Separate module. The Case Management functionality is associated with a separate Case Management module. If this module is not applicable to your business you may turn it off. Refer to Turn Off A Function Module for more information.
Your organization can use case management functionality to manage a variety of situations, such as:
• a high-bill complaint,
• a bankruptcy,
• an inspection of a premise,
• a customer's request for literature,
• a contractor's request to extend a line,
• a customer's rejection of a quote,
• a customer's request to change information on a future date,
• the processing of a market message in a deregulated environment
Note: 
Your implementation controls how your cases behave. Since virtually all aspects of case management functionality are controlled by your implementation, you can use it to handle a myriad of business requirements. Refer to Defining Case Management Options for the details.