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Oracle Utilities Customer Care and Billing
Oracle Utilities Customer Care and Billing
  1. Home
  2. Oracle Utilities Customer Care and Billing User Guides
  3. Administrative User Guides
  4. Customer Care and Billing Administrative User Guide
  5. Defining Overdue Processing Options
  6. The Big Picture Of Overdue Processes
  7. Overdue Processes Are Highlighted Elsewhere
  8. Credit and Collections Zone
  • Oracle Utilities Customer Care and Billing User Guides
    • Business User Guide
    • Administrative User Guides
      • Framework Administrative User Guide
      • Customer Care and Billing Administrative User Guide
        • Defining General Options
        • Defining Financial Transaction Options
        • Defining Customer Options
        • Defining Field Order Options
        • Defining Credit & Collections Options
        • Defining Meter & Item Options
        • Defining Premise and Service Point Options
        • Defining Bill & Meter Read Cycles
        • Defining Service Agreement Type (SA Types)
        • Defining SA Relationship Options
        • Defining Service Credit Options
        • Defining Loan Options
        • Defining Non-Billed Budget Options
        • Defining Quotation Options
        • Defining Case Management Options
        • Workflow and Notification Options
        • Defining Umbrella Agreement Options
        • Reports Addendum
        • Defining Overdue Processing Options
          • Case Study - Collecting On Overdue Bills
          • How Does The Overdue Monitor Work?
          • The Big Picture Of Overdue Processes
            • How Are Overdue Processes Created?
            • The Components Of An Overdue Process
            • Experimenting With Alternative Overdue Process Templates
            • Overdue Process Information Is Overridable
            • Original and Unpaid Amounts
            • Overdue Processes Are Highlighted Elsewhere
              • Alert Zone
              • Credit and Collections Zone
              • Account Activity History Zone
            • How Are Overdue Processes Cancelled?
            • Overdue Processes Are Created From Templates
            • The Big Picture Of Overdue Events
            • The Big Picture Of Cut Processes
            • Cut Events Are Like Overdue Events
            • Write Offs Are Implemented Using Overdue Events
            • Calendar vs. Work Days
          • Bill-Oriented Collection - Advanced Topics
          • Creating Overdue and Cut Procedures
        • Defining Interval Billing Options
        • Defining Prepaid Metering Options
        • Defining Conservation Program Options
        • Defining Open Market Options
        • Defining Consumer Contract Options
        • Configuration
        • Integration
        • Customer Care and Billing Control Table Setup Sequence
        • Defining Dashboard Options

Credit and Collections Zone

The Credit and Collections zone on Control Central - Account Information shows active overdue and cut processes.

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