Upgrade Procedure

The upgrade installation procedure consists of:

Upgrading the Database Component

Upgrading the Oracle Utilities Customer Care and Billing database component must be complete before you can upgrade the application component.

Refer to the Upgrade Install section in the Oracle Utilities Customer Care and Billing Database Administrator’s Guide for instructions to upgrade the database component.

Upgrading the Application Component

A successful upgrade consists of the following steps:

• Upgrading the Oracle Utilities Application Framework Application Component

• Upgrading the Oracle Utilities Customer Care and Billing Application Component

Upgrading the Oracle Utilities Application Framework Application Component

This section describes how to upgrade the Oracle Utilities Application Framework application component, including:

• Copying and Decompressing Install Media for the Oracle Utilities Application Framework Application Component

• Setting Permissions for the cistab file in UNIX for the Oracle Utilities Application Framework Application Component

• Upgrading the Oracle Utilities Customer Care and Billing Application Component

Copying and Decompressing Install Media for the Oracle Utilities Application Framework Application Component

The Oracle Utilities Application Framework installation file is delivered in jar format for both UNIX and Windows platforms.

Refer to the Copying and Decompressing Install Media section in Installing the Application Server Component of Oracle Utilities Application Framework for instructions on copying and decompressing install media.

Setting Permissions for the cistab file in UNIX for the Oracle Utilities Application Framework Application Component

Refer to the Set Permissions for the cistab File in UNIX section in Installing the Application Server Component of Oracle Utilities Application Framework for instructions.

Upgrading the Oracle Utilities Application Framework Application Component

To upgrade the Oracle Utilities Application Framework application component:

1. Login to the application server host as administrator (the default is cissys on UNIX) or as a user with administrator privileges (on Windows).

2. Change directory to the bin folder.

cd <install_dir>/bin

where <install_dir> is the location where the Oracle Utilities Application Framework V4.5.0.1.1 base application component is installed.

3. Initialize the environment by running the appropriate command:

UNIX

./splenviron.sh -e <ENV NAME>

Windows

splenviron.cmd -e <ENV NAME>

4. Change directory to the <TEMP_DIR>/FWV4.5.0.1.0 directory.

NOTE: While installing Application Framework V4.5.0.1.1 from the previous environment to Oracle Utilities Customer Care and Billing V2.9.0.1.1 the install utility removes the existing environment and re-creates the environment. Take a backup before you proceed with installing Application Framework V4.5.0.1.1 to retain any configurations for future reference.

5. Start the application installation utility by executing the appropriate script.

UNIX

ksh ./install.sh -u

Windows Server

install.cmd -u

Note: The upgrade install does not clean library files that were removed from the latest version.

6. Once the install or upgrade has finished, the installation log location is displayed on the screen. If the log does not list any error messages, the installation of the application component of Oracle Utilities Application Framework is complete.

Upgrading the Oracle Utilities Customer Care and Billing Application Component

This section describes how to install the application component of Oracle Utilities Customer Care and Billing, including:

• Copying and Decompressing Oracle Utilities Customer Care and Billing Install Media

• Upgrading the Oracle Utilities Customer Care and Billing Application Component

• Creating WebLogic Domain

Copying and Decompressing Oracle Utilities Customer Care and Billing Install Media

The Oracle Utilities Customer Care and Billing installation file is delivered in jar format for both UNIX and Windows platforms.

Upgrading the Oracle Utilities Customer Care and Billing Application Component

Refer to the Installing the Application section in Installing the Application Server Component of Oracle Utilities Customer Care and Billing for steps to upgrade the Oracle Utilities Customer Care and Billing application component.

Creating WebLogic Domain

With Oracle Utilities Application Framework V4.5.0.1.1 a WebLogic native installation is required. Refer to the Oracle WebLogic 12.2.1.x Configuration Guide for Oracle Utilities Application Framework (Doc ID 2413918.1) document on My Oracle Support for more information.