Forced Appointments
If your external system allows the user to choose appointment periods that are not available in the system, set the external system's feature configuration option Allow Forced Appointments to Y. When this option is turned on a Forced checkbox is visible on the search for an appointment page. The user should check this if the desired appointment is not available.
Forcing manual appointments. If your system allows manual appointments and allows forced appointments, the book appointment logic provided with the system automatically flags manual appointments as forced to ensure that they are accepted by the external system.
If an appointment is forced, the system populates a field activity characteristic indicating this. The characteristic type to use is defined as a feature configuration option.