Business Flag Available Actions
Allowed actions are implemented as BPA scripts that will
guide the user through a particular method of investigating or resolving
the business flag. The following actions are supported:
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Create Field Activity - This will initiate a field activity associated to the business flag’s service point. The type of field activity will be selected by the user.
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Create Case - This will initiate a case associated to the business flag’s service point. The type of case will be selected by the user.
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Create Notification - This will initiate communication with the customer for the business flag’s service point. The type of communication will be determined by the notification type selected by the user.