This section focuses on the following:

The errors related to online integration invocation from Oracle Utilities Customer Care and Billing are stored in the CCB_ENVIRONMENT_NAME/system/logs folder.

Example: V231_CCB_PERF_BLD10_LIN_ORA_WLS/logs/system

The errors related to batch the integration invocation from Oracle Utilities Customer Care and Billing are stored in the $SPLOUTPUT/ CCB_ENVIRONMENT_NAME folder.

Example: /spl/sploutput/V231_CCB_PERF_BLD10_LIN_ORA_WLS

Any errors encountered during the trouble call entry or online outage info query are displayed to the end-user in the real time on the User portal.

Any errors in the synchronization process are communicated back to Oracle Utilities Customer Care and Billing by the integration layer. The integration layer will invoke the F1_UpdateAndTransition service to transition the sync request to either the Synchronized state (if it is a positive acknowledgment) or the Error state (if it is a negative acknowledgment).

Information can be found in the log files in the folders described above.