This productized integration represents significant business value for utilities that need to manage their outage business process between their customer information system and outage management system.

Many utilities choose Oracle Utilities Network Management System as the foundation for network and outage management. Many also choose Oracle Utilities Customer Care and Billing to address changing regulatory and market conditions and to meet the complex needs of residential, commercial, and industrial customers.

This prepackaged integration between the leading applications ensures seamless automated flow of outage information. The integration also makes relevant outage information visible from a single application. Key business processes that are automated by this integration include synchronization of customer data and trouble calls from Oracle Utilities Customer Care and Billing to Oracle Utilities Network Management System. It also supports the ability to query job history, trouble call history, and planned outages from Oracle Utilities Customer Care and Billing.

By leveraging this integration, project implementation costs, duration and risk can be lowered, reducing the need to define requirements, construct designs, and then build and test custom code. Further, productized integration ensures ongoing vendor responsibility for the update of integration, resulting in lower total cost of ownership.

The integration provides what utilities need to implement sustainable, Services Oriented Architecture-based integrations between the participating applications. By utilizing best practices and best-in-class Oracle Fusion Middleware, Oracle delivers an adaptable end-to-end solution that improves enterprise control and visibility of outage information.

For more information about the product functionality, refer to the Implementation Guide. The documentation is available on the Oracle Utilities Integrations page on Oracle Help Center.