The following enhancements are included in this integration release:

Integration between Oracle Customer Cloud Service and Oracle Field Service now supports passing activities for operational devices to Oracle Field Service for subsequent scheduling and field work. Crew can now record results of field activities in Service Histories. The Field Activity UI now shows a list of service histories valid for assets and allows crew to enter device related information into Service Histories. Service histories can be filed for existing and new devices and also for the device’s equipment.

Only Questionary- and General asset- specific service history types are supported in this integration release.