Merging the Oracle Field Service Customizations
The following customizations have to be added after the upgrade:
Properties
• If Oracle Field Service Accelerator 20C or a lower version is installed, re-import the properties for which a backup was created on the latest import of the plugins.
• If Oracle Field Service Accelerator 21A or a higher version is installed, re-import the properties that are not part of admin sync. The admin sync will synchronize the data to the admin sync properties.
User Type
Add your customization back to the user type file on top of the latest code line.
• Adding customization from UI
Navigate to the section of UI in the user type file and add the customization manually.
• Adding customization by editing the user type file directly
Perform the following steps:
a. Open the user type file in a text editor and search for the section where the customization should be added.
b. Copy the customization from the old backup file and paste it into the latest user type section.
c. Repeat step 2 for those sections where customizations can be added.
For more details about the Oracle Field Service Accelerator customization, refer to the Customizations chapter in Oracle Field Service Configurations for Oracle Utilities Customer Cloud Service Integration to Oracle Field Service Setup Guide included in this release. The documentation is available on Oracle Help Center at: