For a list of existing features, refer to the Oracle Utilities Work and Asset Cloud Service Integration to Oracle Field Service Cloud 22A documentation.

The following enhancements are included in this integration:

The following new features are available in Mobile Inventory Management:

Crew members can now install and replace assets and asset components directly from the truck. They can now choose an asset listed as truck inventory and perform asset install / replacement on that asset.

Crew can now use inventories even when their quantity shown as 0 or negative. This allows crew to issue inventory if the physically have it on the truck even when due to some discrepancy mobile storerooms show it quantity as 0.

Crew can now perform asset and inventory related operations on Follow Up orders. This includes:

Crew Supervisor can now enter their time and resource usage on Oracle Field Service Mobile. Prior the solution only supported entering time for individual team members or allowing crew supervisor to make time entry for crew members.

All activities sent from Oracle Utilities Work and Asset Cloud Service used to be placed on the single bucket for unassigned activities. Now customers will be able to set up multiple buckets for different Service Areas/Integration will place new activities to the buckets that correspond their service areas.

Admin sync used to override all changes done to activity types in Oracle Field Service. Changes were made to preserve activity type attributes values for existing activity types to protect them from overriding by Admin Sync.

The following features are available:

Multiple languages are supported now for this integration translation.

Localization is now supported for Date Time format.

Special characters are handled.