• Oracle Utilities Customer Cloud Service Integration to Oracle Field Service Configuration Guide
  • Overview of the Integration
  • About Oracle Utilities Customer Cloud Service
  • About Oracle Field Service
  • About Oracle Integration Cloud
  • Software Requirements
• Overview
  • Overview of the Integration
  • About Oracle Utilities Customer Cloud Service
  • About Oracle Field Service
  • About Oracle Integration Cloud
  • Software Requirements
• Solution Architecture
  • Solution Diagram
    • Synchronous
    • One-way Asynchronous
  • Business Flows
    • Process Activity (Oracle Utilities Customer Cloud Service Initiated)
    • Appointment Window Request (Oracle Utilities Customer Cloud Service Initiated)
    • Interim Activity Status (Oracle Utilities Customer Cloud Service Initiated)
    • Device Verification (Oracle Field Service Initiated)
    • Create Activity (Oracle Field Service Initiated)
    • Activity Completion/Cancellation (Oracle Field Service Initiated)
    • Query Service Point (Oracle Field Service Initiated)
    • Admin Sync (Oracle Integration Cloud Initiated)
• Configuring Oracle Utilities Customer Cloud Service
  • Configuring Admin Data
    • Message Senders
    • Outbound Message Types
    • External System
    • External Application
    • Master Configuration
    • Activity Types
  • Adding Oracle Integration Cloud Certificates
  • Managing Catalog Services
• Configuring Oracle Field Service
• Importing, Configuring, and Testing Integration Connections
  • Taking the Backup of an Existing Package
  • Importing the Oracle Integration Cloud Package from Oracle Cloud Marketplace
  • Verifying the Package Import
  • Configuring Connections in Oracle Integration Cloud
    • Configuring Oracle Utilities SOAP CCS for CCS-OFSC Connection
    • Configuring Oracle Utilities REST for CCS-OFSC Connection
    • Configuring Oracle Utilities OFSC for CCS-OFSC Connection
    • Configuring Oracle Utilities REST OFSC Appmt for CCS-OFSC Connection
    • Configuring Oracle Utilities REST OFSC Admin Sync for CCS-OFSC
  • Configuring Agent (if applicable)
    • Possible Combinations
    • Creating an Agent Group
    • Downloading Agent Installer
    • Installing On-Premises Agent
  • Setting up Certificates for Security
• Configuring Lookups, Error Handling, and Email Notifications
  • Configuring Lookups
    • Editing Lookups
  • Configuration Properties
  • Error Handling
    • Error Handling Ways
    • Resubmitting the Error Instances in Oracle Integration Cloud
  • Email Notifications
• Extension Libraries in Oracle Integration Cloud
• Customizations
  • Adding New Mappings
• Activating and Testing the Integration Flows
  • Prerequisites
  • Activating Integration Flows
  • Testing the Integration Flows
• Monitoring and Troubleshooting
  • Oracle Utilities Customer Cloud Service
    • Oracle Utilities Customer Cloud Service Error Logs
  • Oracle Integration Cloud
    • Monitoring Integration Flows
    • Troubleshooting
• Limitations and Workarounds
  • Oracle Field Service
  • Oracle Utilities Customer Cloud Service
• Validation Algorithms
  • Inbound Communication
  • Completion Events

Oracle Utilities Customer Cloud Service Integration to Oracle Field Service Configuration Guide

Oracle Utilities Customer Cloud Service Integration to Oracle Field Service Release 22B Configuration Guide