As part of the 22A release, the Admin Sync flow is introduced to sync the service point data, activity types, activity data, device data and register data to Oracle Field Service. Hence, the end user need not configure any data on the Oracle Field Service side.

This chapter includes:

Admin sync flow does not override existing data. However, it is recommended to take a backup of Oracle Field Service data for the customers who are already implementing Oracle Customer Care Cloud Service integration to Oracle Field Service before running the Admin Sync flow for the first time.