Configuring Admin Data
This section describes the admin data setup in Oracle Utilities Work and Asset Cloud Service related to the integration. The Admin menus can be configured to be grouped alphabetically or by functional groups. The descriptions that follow will include both groupings.
Inbound Web Service (IWS)
The following REST inbound web services are delivered in this integration:
• W1-ServiceCall
• W1-Communication
The full URI component for the REST inbound web service is configurable.
The Oracle Utilities Work and Asset Cloud Service documentation provides instructions about the one-time setup. Refer to the Documentation and Resources section in Preface for information about documentation resources.
Master Configuration
This section describes the master configuration details for the integration. Master configurations are available in the Admin menu [M or General] > Master Configuration.
CCB Integration Master Config
1. Navigate to Master configuration.
2. Edit CCB Integration Master Configuration.
3. Configure the following values in the Work Management Parameters section:
• Service Call Business Object: Select Service Call from the drop-down list.
• Communication Log Business Object: Select Communication from the drop-down list.
• Default Service Category: Select the default service category from the drop-down list.
• Default Service Code: Select the default service code from the drop-down list.
4. Configure the following values in the Manual Resolution Information section:
• To Do Type: Select “W1-SCTD”.
• To Do Role: Select System Default Role from the drop-down list.
Service Category
Service categories represent a broad category of services. Service categories used in the service call are available in Admin menu [S or Work Management] > Service Category.
Service Code
Service codes are used to create an appropriate work record from service call. Service codes used in the service call are available in Admin menu [S or Work Management] > Service Code.