Get Service Call
This section describes data mapping for the following:
Oracle Cloud Infrastructure Fault Mappings
The “FaultMappings” integration point details are as shown in the table below:
Oracle Cloud Infrastructure Fault Message
API Invocation Request Message
DVM Mapping
Comments
 
 
Element Name
Parent Element
Type
Element Name
Parent Element
Type
DVM
Column 1
Column 2
fault
$getServiceCallDetailFaultObject
Group
 
 
 
 
 
 
 
errorCode
fault
string
errorCode
APIInvocationError
string
 
 
 
 
 
 
 
errorDetails
APIInvocationError
Group
 
 
 
 
$errorDetails
 
Field
instance
errorDetails
string
 
 
 
 
$errorCode
 
Field
errorCode
errorDetails
string
 
 
 
 
Oracle Utilities Customer Cloud Service Get Service Call Request
The “getServiceCallReqMessage” integration point details are as shown in the table below:
Oracle Utilities Customer Cloud Service Request Message
Oracle Utilities Work and Asset Cloud Service Request Message
DVM Mapping
Comments
 
 
Element Name
Parent Element
Type
Element Name
Parent Element
Type
DVM
Column 1
Column 2
requestMessage
components.schemas.requestMessage_request
Group
 
 
 
 
 
 
 
serviceCallId
requestMessage
string
serviceCallId
TemplateParameters
string
 
 
 
 
Oracle Utilities Work and Asset Cloud Service Get Service Call Response
The “getServiceCallResMessage” integration point details are as shown in the table below:
Oracle Utilities Work and Asset Cloud Service Response Message
Oracle Utilities Customer Cloud Service Request Message
DVM Mapping
Comments
 
 
Element Name
Parent Element
Type
Element Name
Parent Element
Type
DVM
Column 1
Column 2
GETSERVICECALL_response
getServiceCallResponse
Group
 
 
 
 
 
 
 
info
GETSERVICECALL_response
string
responseMessage
components.schemas.responseMessage_response
Field
 
 
 
 
serviceCallNumber
GETSERVICECALL_response
string
serviceCallNumber
responseMessage
string
 
 
 
 
description
GETSERVICECALL_response
string
description
responseMessage
string
 
 
 
 
detailedDescription
GETSERVICECALL_response
string
detailedDescription
responseMessage
string
 
 
 
 
$getServiceCallDetails
 
Group
 
 
 
 
 
 
 
getServiceCallResponse
$getServiceCallDetails
Group
 
 
 
 
 
 
 
serviceCategory
serviceCategory
string
serviceCategory
responseMessage
string
OUTL-BRT-CCS_WACS_ServiceCategory
WACS_ServiceCategory
CCS_ServiceCategory
This lookup transforms CCS service category to WACS service category and vice versa.
serviceCode
serviceCode
string
serviceCode
responseMessage
string
OUTL-BRT-CCS_WACS_ServiceCode
WACS_ServiceCode
CCS_ServiceCode
This lookup transforms CCS service code to WACS service code and vice versa.
requiredByDate
GETSERVICECALL_response
string
requiredByDate
responseMessage
date
 
 
 
 
status
GETSERVICECALL_response
string
statusDescription
responseMessage
string
 
 
 
 
callbackRequired
GETSERVICECALL_response
string
callBackRequired
responseMessage
string
OUTL-BRT-CCS_WACS_CallBackCode
WACS_CallBackCode
CCS_CallBackCode
This lookup transforms CCS call back to WACS call back and vice versa.
callbackCompleted
GETSERVICECALL_response
string
callBackCompleted
responseMessage
string
OUTL-BRT-CCS_WACS_CallBackCode
WACS_CallBackCode
CCS_CallBackCode
This lookup transforms CCS call back to WACS call back and vice versa.
address1
GETSERVICECALL_response
string
address1
responseMessage
string
 
 
 
 
address2
GETSERVICECALL_response
string
address2
responseMessage
string
 
 
 
 
address3
GETSERVICECALL_response
string
address3
responseMessage
string
 
 
 
 
address4
GETSERVICECALL_response
string
address4
responseMessage
string
 
 
 
 
number1
GETSERVICECALL_response
string
number1
responseMessage
string
 
 
 
 
number2
GETSERVICECALL_response
string
number2
responseMessage
string
 
 
 
 
crossStreet
GETSERVICECALL_response
string
crossStreet
responseMessage
string
 
 
 
 
houseType
GETSERVICECALL_response
string
houseType
responseMessage
string
OUTL-BRT-CCS_WACS_HouseType
CCS_HouseType
WACS_HouseType
This lookup transforms CCS house type to WACS house type and vice versa.
inCityLimit
GETSERVICECALL_response
boolean
inCityLimit
responseMessage
boolean
 
 
 
 
geographicCode
GETSERVICECALL_response
string
geoCode
responseMessage
string
 
 
 
 
suburb
GETSERVICECALL_response
string
suburb
responseMessage
string
 
 
 
 
city
GETSERVICECALL_response
string
city
responseMessage
string
 
 
 
 
county
GETSERVICECALL_response
string
county
responseMessage
string
 
 
 
 
state
GETSERVICECALL_response
string
state
responseMessage
string
 
 
 
 
postal
GETSERVICECALL_response
string
postal
responseMessage
string
 
 
 
 
country
GETSERVICECALL_response
string
country
responseMessage
string
 
 
 
 
latitude
GETSERVICECALL_response
decimal
latitude
responseMessage
decimal
 
 
 
 
longitude
GETSERVICECALL_response
decimal
longitude
responseMessage
decimal
 
 
 
 
firstName
GETSERVICECALL_response
string
contactFirstName
responseMessage
string
 
 
 
 
lastName
GETSERVICECALL_response
string
contactLastName
responseMessage
string
 
 
 
 
primaryPhone
GETSERVICECALL_response
string
contactPrimaryPhone
responseMessage
string
 
 
 
 
mobilePhone
GETSERVICECALL_response
string
contactMobilePhone
responseMessage
string
 
 
 
 
homePhone
GETSERVICECALL_response
string
contactHomePhone
responseMessage
string
 
 
 
 
communicationlogs
GETSERVICECALL_response
Field
 
 
Field
 
 
 
 
 
 
 
communicationLog
responseMessage
Group
 
 
 
 
creationDateTime
 
string
createDateTime
communicationLog
dateTime
 
 
 
 
firstName
 
string
contactFirstName
communicationLog
string
 
 
 
 
lastName
 
string
contactLastName
communicationLog
string
 
 
 
 
info
 
string
 
 
Field
 
 
 
 
comments
 
string
comments
communicationLog
string
 
 
 
 
response
 
string
response
communicationLog
string