Update or Cancel Service Call
This section describes data mapping for the following:
Oracle Utilities Customer Cloud Service Update or Cancel Service Call
The “UpdateOrCancelServiceCallMappin” integration point details are as shown in the table below:
Oracle Utilities Customer Cloud Service Request Message
Oracle Utilities Work and Asset Cloud Service Request Message
DVM Mapping
Comments
 
 
Element Name
Parent Element
Type
Element Name
Parent Element
Type
DVM
Column 1
Column 1
requestMessage
components.schemas.requestMessage_request
Group
requestMessage
components.schemas.updateOrCancel-request-wrapper
Group
 
 
 
 
serviceCallId
requestMessage
string
serviceCallId
requestMessage
string
 
 
 
 
comments
requestMessage
string
comments
requestMessage
string
 
 
 
 
serviceCallCancelReason
requestMessage
serviceCallCancelReason
serviceCallCancelReason
requestMessage
string
 
 
 
 
serviceCallCancelReasonDescription
requestMessage
string
serviceCallCancelReasonDescription
requestMessage
string
 
 
 
 
serviceCallCommAction
requestMessage
serviceCallCommAction
serviceCallCommAction
requestMessage
string
 
 
 
 
serviceCallCommId
requestMessage
string
serviceCallCommId
requestMessage
string
 
 
 
 
contactDetails
requestMessage
Group
contactDetails
requestMessage
Group
 
 
 
 
contactHomePhone
contactDetails
string
contactHomePhone
contactDetails
string
 
 
 
 
contactPrimaryPhone
contactDetails
string
contactPrimaryPhone
contactDetails
string
 
 
 
 
contactFirstName
contactDetails
string
contactFirstName
contactDetails
string
 
 
 
 
contactLastName
contactDetails
string
contactLastName
contactDetails
string
 
 
 
 
communicationType
contactDetails
communicationType
communicationType
contactDetails
string
 
 
 
 
contactMobilePhone
contactDetails
string
contactMobilePhone
contactDetails
string