New Features Summary

The following new features are included in this integration release:

• Creating Service Calls

• Create Service Call Communication

• Querying Service Calls

• Retrieving Service Call Details

• Get Service Call Related Documents

Creating Service Calls

You can now create service calls in Oracle Utilities Customer Cloud Service and send them to Oracle Utilities Work and Asset Cloud Service.

Create Service Call Communication

You can add comments to an existing service call or cancel the service call and send it to Oracle Utilities Work and Asset Cloud Service.

Querying Service Calls

You can query service calls created in both Oracle Utilities Customer Cloud Service and Oracle Utilities Work and Asset Cloud Service.

Retrieving Service Call Details

You can retrieve service call details from Oracle Utilities Work and Asset Cloud Service and view the communication logs associated with service calls.

Get Service Call Related Documents

You can view related documents associated with service calls, such as work order and work activity created in Oracle Utilities Work and Asset Cloud Service and linked to that service call.