The following enhancements are included in this release:

This integration will provide Account Notification Preferences from Oracle Utilities Customer Cloud Service to Oracle Utilities Network Management System. It compiles a list of communication preferences based on notifications type for each customer account in Oracle Utilities Customer Cloud Service, and in turn, updates the Oracle Utilities Network Management System system of records with the latest information.

This integration is initiated by Oracle Integration Cloud, and it will obtain outage-related notification messages from Oracle Utilities Network Management System, perform data transformation, then publish the notifications in the initial stream - before message formatting and notifications preferences can be applied.

This integration enables Oracle Utilities Customer Cloud Service to send customer-related notifications to Oracle Integration Cloud, which in turn, transforms the notification request in a standard message format, and adds it to the target stream. The latter will be responsible for sending the collection of all notifications to various customer channels (email/SMS).

This integration enhances the notification messages with the appropriate channel information from Oracle Utilities Customer Cloud Service. Both outage and customer related notifications in the source queue are linked to the respective account's channel information from Oracle Utilities Customer Cloud Service. The combined (enriched) notification is published to a target stream to be processed by the Send Notifications to Responsys integration.

This integration processes the enriched queue (target stream) of outage and customer related notification messages, then sends the list to one or more Oracle Responsys instances, which in turn distributes the customer-bound messages across multiple channels.

This integration enhances the Customer Contact functionality (Oracle Utilities Customer Cloud Service) by processing event data for dispatched customer notifications (delivered/opened) from Oracle Responsys, and then updating the appropriate status on the Customer Contact record in Oracle Utilities Customer Cloud Service.

This integration provides support for unsubscribe links (transactional emails) that enables customer opt-outs for notifications without logging into a self-service portal or contacting the call center to modify their enrollment preference. All relevant unsubscribe requests from Oracle Responsys (end-user initiated) are processed via Oracle Utilities Notifications Hub and the appropriate email preferences are updated in Oracle Utilities Customer Cloud Service.