New Features Summary
For a list of existing features, refer to the Oracle Utilities Work and Asset Cloud Service Integration to Oracle Field Service documentation at:
The following enhancements are included in this integration:
Configurable Lock/Unlock Functionality
The implementers have the choice to make Lock/Unlock optional, which will be decided based on the configuration property value. Crew can now make changes to their lead’s activities based on the lock enable/disable. Crew cannot make any changes to lead's activity if the lock is enabled. Changes can be done if it is disabled.
Timesheet Improvements
Until previous release, an employee had to manually enter the time in the time cards.
Starting 22B, time spent on an activity will be defaulted on time cards based on the actual time spent on the activity. In addition, the employee skills selection will be limited by the resource skills defined in Oracle Field Service. If a resource has only one skill, then the employee skill will be defaulted to it. If the resource has multiple skills, the selection will be limited to those skills. Optionally, an employee can see the list of all skills and choose between them. It is confined to mobile worker in this release. The supervisor will be provided with this provision in future releases.
Handling Special Characters
The Admin Sync flow is enhanced to handle equipment to have special characters.
Improvements to Admin Sync Flow
The Admin Sync flow is enhanced to include the ability to create work skills, work skill properties and work skill conditions for the related equipment sync from Oracle Utilities Work and Asset Management.
Localization Improvements
The validation of date fields is modified to compare the respective date to current date instead of DateTime on Timesheet, Equipment usage and other usage forms.
Namespace Support for Cloud
Plugins are enhanced to support namespace prefix discrepancy from Oracle Utilities Work and Asset Cloud Service which does not return namespace prefix in Inbound Web Service response for the applicable plugins. Due to this, Service History and Planned Service History plugins do not load if an activity is created in Oracle Field Service. When an activity is created in Oracle Field Service, the Inbound Web Service request to Oracle Work and Asset Cloud Service is sent to fetch the details.
UI Improvements and Other Enhancements
• Until the 22A release, storeroom synchronization did not process all trucks due to the limit in the number to trucks to process (100). This has been fixed in the 22B release to handle more than 100 trucks.
• The creation of Equipment Workskills related objects has been made optional in Oracle Field Service. A new property “createEquipmentWorkSkills.flag” is added to handle this.
• Removed the mandatory check for optional elements for DateTime in the plugins.